Refund& Return Policy

YOURSATISFACTION IS OUR COMMITMENT

At Zenith Outfit, we take great pride in the quality of our products. Every order is carefully inspected before dispatch. However, if you are not satisfied with your purchase, please review our policy below.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order, provided:

  • The item is unused, unwashed, and in its original condition
  • All original tags, packaging, and accessories are intact
  • The item has not been altered, stitched, or customized after purchase
  • Proof of purchase (order number or receipt) is provided

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items purchased on sale or at a discounted price
  • Stitched, customized, or altered garments
  • Innerwear and sleepwear (for hygiene reasons)
  • Items damaged due to misuse, washing, or negligence by the customer
  • Items returned after 7 days of delivery

3. Defective or Wrong Items

If you receive a defective, damaged, or incorrect item, we sincerely apologize. Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the defect or incorrect item
  • A brief description of the issue

We will arrange a free replacement or full refund at no additional cost to you.

4. Exchange Policy

  • Exchanges are available for size or color issues, subject to stock availability
  • The customer is responsible for return shipping costs unless the item is defective or incorrect
  • Exchanges are processed within 5 – 7 working days of receiving the returned item

5. Refund Process

  • Approved refunds will be processed within 7 – 10 working days
  • Refunds for COD orders will be issued via bank transfer or JazzCash/Easypaisa — please provide your account details when requesting a refund
  • Refunds for online payments will be returned to the original payment method
  • Shipping charges are non-refundable unless the return is due to our error

6. How to Initiate a Return

To request a return or exchange, please contact us via:

  • WhatsApp: +92 325-7467777 (send a message with your order number and reason for return)
  • Email: Info@zenithoutfit.com

Our customer service team will guide you through the return process and arrange collection where applicable.

Please do not return items without contacting us first. Unrequested returns will not be accepted.